I dunno whats wrong with RM over there but anything I've ordered or sent out has always made its deadline, never a loss.
I think its something to do with regional channels some routes seem to be better than others IMHO.
Whilst I sympathise with your loss Sim, but at the same time, in the interest of the livestock involved (cardinal tetra are bad enough getting them home from the LFS never-mid a postal journey) you should not have ordered fish this time of year and equally the seller should not be offering to dispatch fish in this climate heat-packs or not. I send fish and eggs all over the world year in year out and everyone in our fraternity would not, or be very hesitant of sending livestock at this time.
I cant imagine who would be dispatching fish, especially Cardinals.
Lesson learnt I expect
Regards
C
they were ordered and paid for late november just before weather turned. We waited till this week as the cold has gone over here, if they had have been delivered correctly there would not have been an issue, anyhow earlier than usual get up for me to ensure I;m at the office at 8am. fingers crossed