What ticks you off about customers?

No way the ozy legal system is bad enought to get you on that, the US legal system is the only one that stupid. You hsd the tank well away from were little fingers can get to it and I'm assuming you had a lid on the tank. the girls father (maybe, false paternity is said to be 50% in australia) assisted her in putting her hands in with a fish that was showing extreem amounts of agression, she was also putting the fish in danger with any hand soaps or lotions she may have had on her hands. Anyone who has ever seen jaws knows that there are things in the water that can bite you and any person of resonable intelect should know better than to put his childs hands in contact with an animal of unknown history especially one that is actively shwing signs of agression and is powerful enought to cause any damage.

Also, don't get disheartened by the bad employee threads, you never hear abotu the dog that doesn't bark.
 
What a nightmare ! When I go into a fish shop with my kids I spend half my time telling them not to touch the front of the tanks and I do lift my kids up so they can see the fish in the taller tanks. You do have a duty of care to anyone who comes into your shop. Wet floors etc, but in this instance what more could you do. I feel for the guy, it's horrible when your kids get hurt and he's probably taking his anger out you because he feels so darned guilty. Kids move so fast.

Only thing you could do is put up a sign - but it starts to get like the stupid sign on cups of coffee "Warning - Contents may be hot !" Some things are just obvious.
 
this is interesting, when im walking around a fish shop i can see how silly customers can be and notice the workers there fidgiting and loosing a bit of patience.

on the other hand though a lot of workers can be anoying too! :rolleyes:
 
well i dont work at a fish store, but one things that i would find annoying is when customers (whether they know more than you or not) try to advice other customers - i have even seen them cut the fish store guy off in mid sentence because they thought they knew all

i wouldn't be able to handle that...thats why i work at a home improvement store part time - don't care how people treat their doors, windows, and lumber :lol:
 
Opcn said:
No way the ozy legal system is bad enought to get you on that, the US legal system is the only one that stupid. You hsd the tank well away from were little fingers can get to it and I'm assuming you had a lid on the tank. the girls father (maybe, false paternity is said to be 50% in australia) assisted her in putting her hands in with a fish that was showing extreem amounts of agression, she was also putting the fish in danger with any hand soaps or lotions she may have had on her hands. Anyone who has ever seen jaws knows that there are things in the water that can bite you and any person of resonable intelect should know better than to put his childs hands in contact with an animal of unknown history especially one that is actively shwing signs of agression and is powerful enought to cause any damage.

Also, don't get disheartened by the bad employee threads, you never hear abotu the dog that doesn't bark.
Dont worry Opcn, none of us took it seriously(except the boss) And we had a good laugh about it afterwards.
There's no way he could've/would've sued us. He was pribably saying it because it was in the heat of the moment and he was protecting his daughter.

Vivienne - Good suggestion :) Next time i'm in i'll put a sign up saying "Warning:Fish will bight"...but im afraid that might provoke drunk/stoned teenagers putting their fingers in the tanks -_-

DD
 
Dwarf_Dude said:
well i wroked today, and we nearly got sued!

A Man was lifting his small daughter (around 5/6 years old) up into the air and showing her the RD/Midas tank
In that tank (roughly 70 gallons) we have one massive rd/midas. who doesn't like anything with him in his tank. that includes fingers (yes, water changes on that tank are near imposible)
So the little girl thought the fish was saying hello (it was trying to attack her through the glass) so she stuck her fingers in the tank and before i could say "stop", the midas had grabbed on to the index finger and wouldn't let go for a good minute before i through in a few feeders to distract it.

The girl was screaming and howling(the fish drew blood from the finger) and the father came up to my boss and said "You'll be hearing from my lawers this tonight"
luckily nothing has happened yet
irresponsible parents....

DD
:rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl:

love it, i think we ought to get a few.

some people stick there hands in the big koi pond and 1 of large koi's will grab your finger and try to rip it off, got me surprised when i first started working there!!

after a while you get used to it but standing by the desk you can see so many people leaning over the pond then suddenly take a few steps back :kana: :clap: :flex: it's a shame he got sold last week, the last big one isn't as agresive :(

Sheesh..having to put signs everywhere is stupid any way, keep your hands out the water is in 10 places over the shop don't touch the glass also has 10 places, slippery floor cones.

I think the dumbest thing though was we were cleaning out a tank and put the Juwel light unit on the floor still on whilst it was quiet. Then some woman walked straight into it....funniest thing is her partner then said " you stupid ***** how the f**k did you not see it" i love it when couple have lilt e arguements like that, happens all the time the woman can't grasp the idea of somthing so the guy insults them...it's hard not to laugh.
 
My friend and I went into petsmart last week and they had a momma cichlid with a tank full of babies. The mom is being agressive through the glass to protect her brood. "What a friendly fish..." "She's agressively protecting her babies and we're probably stressing her out lets move back a bit." The girl that was working looked at me like she'd been wanting to yell that at customers for weeks ;)
 
This is a really interesting one!
I do not work in a fish shop but can sympathise with quite a few of the points.
Here is some of the stuff i disagree with:

Paul_MTS
1)can i have some discount
2)customers that think they know better
3)customers that take AGES over picking a certain fish, ok on koi but for goldfish there gonna change colour any way luv
1)What harm is there in asking for discount? If i am buying fish that i feel are maybe a little overpriced or if i am spending a lot of money in the shop why should that be annoying? If you dont ask you dont get!
2)Some customers DO know better! I have been in shops where i have pretended to know very little when buying fish and ended up with some real bargains. For example last saturday i called in a shop and saw a Heros appendiculatus not priced up so i asked "is that one of them severum fish? How much is it?" They returned and said yes it is a severum and it is £12.50, so i had it. Other shops are charging up to 10 times more for this fish!
How many times have i heard a shop employee telling an inexperienced fishkeeper a load of rubbish when it comes to what can live with what.
There is a saying that i go by and it is this:
Those who claim to know everything- know nothing. Those who listen gain great knowledge. Keeping fish is one great big learning curve, no matter how long you have kept them and whatever books you have read there is always something new to learn. I am continually learning more and more.
3)Why shouldn't i pick the fish i am paying for? I do not want the deformed one in my bag or the one that looks a little thin. If i am having a sexed pair thats what i want, especially if 2 fish have paired off in the shops tank. I am sorry to say Paul that you obviously know very little on goldfish if you think a goldfish is a goldfish is a goldfish and they all end up white.

bunjiweb
And yes Paul, I hate it when customers think they know best. Usually they are clearly wrong but if not i am quick to admit my mistakes. You usually find older men that think they know everything about the hobby and have been doing it for 30 years.... Yet they are still doing everything by the standards of old... "In My day" etc...
Sometimes if a senior fish keeper has a method that works for them then why should they have to change it because you tell them another way? This also applies to the answer above (number 2).

Jules H-T Very interesting post which I do agree with. I also take on board what DMan99 is saying. One thing we have got to remember is that if everyone kept fish and cared for them correctly the fish shops would eventually die out as all anyone would need would be dry goods.

Alot of "fish keepers" only go to buy more fish when there stock has died anyway or they want a different coloured fish.
I think there is a line that needs drawing between "fish keepers" and "aquarists keeping fish" and between "fish seller" and "aquarist selling fish".

Now before you think this is an attack on LFS it is not at all. Here is one of the things I hear from buyers that really gets my blood boiling. "I bought these fish from here the other day and 1 died the following day and another 3 are dieing now. What are you going to do about it? I think you should give me some to replace my losses."
I feel like saying "well what have you done about it when the first one died? Checked the water quality (tested)? Were there problems before you purchased more fish, had your current stock been dying?? When did you do your last water change? How much and how often are you feeding? What filteration do you have? etc etc.

And finally....
The Nemo issue....
I think that although the LFS staff and aquarists like myself are fed up with people wanting a Nemo, you must agree that this film has actually done some good in the promotion of the fish keeping hobby. I wonder how many of the people who ask about the Nemo's in the shop had ever been in an aquatic shop before? Possibly never! How many had thought about nicely coloured fish in a tank or thought fish keeping just refered to keeping a goldfish in a bowl.
So there are some benefits.

P.S. The shops I use as my local fish shops are not necessarily all that local but I know they have very good knowledge so I ask them for advice when i encounter problems or need advice.
 
I need to go have a talk with my goldfish appearantly.....

Too many are orange and some even have spots......

EDIT: my reading comprehension must be off this morning.

Most goldfish do change color for up to two years. It takes a lot of goldfish to figure out what colors they will keep. Assuming the goldies are from a feeder tank: Black ones will always be orange, orange ones will stay that color, and white will be white. Over half of the red/whites will end up pure white. Goldfish rarely stay black and I've never seen one with black spots as an adult.

So when I pick a particular goldy I'm gambling on the color since I pick mostly red/whites anymore.
 
to cover some of the points picked up...

yes when your spending say £70 or over on fish it's fair enough to ask for a bit of discount and if the customer is a nice customer then they probable will get some knocked off. customers asking for discount when they'ved spent litle money is stupid though. I enjoyed haggling with someone for discount on £150 worth of koi the other week and i knocked off quite a bit in the end cus he was a nice bloke.

i'm not saying i know better than all customers but stupid customers that think they know better really tick me off as they end up just asking why? over and over.

i didn't say all goldfish do stay white :rolleyes: fair enough picking a slightly large one or one with a nice long tail or summit but over colour is pointless. all goldfish start off brown/black then as they mature they go orange and white. Also any good member of staff won't net out deformed or ill looking fish, if you use a staore that just net any old thing then maybe you ought to find another one, some customers pick out a fish which has something wrong and I tell them, see they want to try there luck or go for another.

some old ways in the hobby are out dated for good reasons. some older books recomend you clear the tank out twice a month and start from scratch...yes what a great idea that is!!

Keeping fish is one great big learning curve, no matter how long you have kept them and whatever books you have read there is always something new to learn. I am continually learning more and more

Very true and at no point i have said i know everything, even to customer i say I'm still learning and go off and ask someone or find a book(yep we have several good books under the counter)

I won't go through all the points brought up but as customers you don't know half the story in many cases!
 
Jules H-T said:
If you do, you might want to refer to a dictionary first ;)
there is no need for that, some people may have a learning difficulty.
try learning some tollerance. :/
 
ok, here's a question: what about asking to net your own? if i'm feeling picky, i generally ask to do that instead of making someone spend 20 minutes chasing fish for me.
 

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