Rubbish Fluval.

[Aqua Tom]

It is under warrenty, take it back to the shop & if they give your grief say it is not fit for purpose & threaten them with legal action. You have the right to expect somthing bought new to last at least a year.

 

[doresy]

The first time I opened my 305 I tried to use the hinge to separate the top from the bottom but the seal was too strong and I remember thinking this will break it. I then (and still do) used a coin to twist open the canister.

As with anything plastic great care needs to be used whether it's made in Germany or timbuctoo!

 

[the biffster]

sounds like the seals needs
some silicone grease

 

[shasm]

I like my 405 and have been running it for over a year without any issues.

 

[Jjsmith46]

I got it from seapets not too long ago,ill email them but wont they want me to send it off for inspection and prob say it was my fault it broke,if it was a lfs it would be easier but ill c what they say.

 

[Aqua Tom]

I got it from seapets not too long ago,ill email them but wont they want me to send it off for inspection and prob say it was my fault it broke,if it was a lfs it would be easier but ill c what they say.

Email them back & say it is "not fit for purpose" & ask for money back, if they want to look at it ask for them to send a courier to collect it. If they dont want to play ball then you have every right to take it further.

Just because they are an online company does not mean they can get away with this, your rights are the same wherever you bought it from.

 

[Skins]

I got it from seapets not too long ago,ill email them but wont they want me to send it off for inspection and prob say it was my fault it broke,if it was a lfs it would be easier but ill c what they say.

If your purchase is under a year old your contract will still be with seapets and not fluval, i'm sure they will honour you with a replacement. Regarding refund you will have to look at there T&C.

Skins.

 

[raptorrex]

I got it from seapets not too long ago,ill email them but wont they want me to send it off for inspection and prob say it was my fault it broke,if it was a lfs it would be easier but ill c what they say.

Email them back & say it is "not fit for purpose" & ask for money back, if they want to look at it ask for them to send a courier to collect it. If they dont want to play ball then you have every right to take it further.

Just because they are an online company does not mean they can get away with this, your rights are the same wherever you bought it from.

after 28 days, the right to any refund, rests with the vendor. there is no law that says they must. though the manufacturers, guarantee is for 12 months. the retailers has a responsibility for, up to 6 years.

you may well be able to fight on "not fit for purpose", but only if you go through the small claim's court.
though you should not have too, i think contacting Fluval might be your best bet. i have had really good service from the "makers". in stark contrast to the lies peddled by, many, shops.
i even had some "twonk", from currys digital, tell me the uk guarantee period was 28 days, even the manager tried that LIE.

whatever they tell you. it is the retailer that is responsible for directing all guarantee claims to the maker. the law is quite clear on that.
you have no AUTOMATIC right to refund, or indeed exchange, after 28 days. after this, if the retailer insists (by refusing help) you will have to go the the small claims court, for refunds.

if you feel the retailer is deliberately avoiding their responsibility, report them to trading standards. they will take no direct action. however if the receive enough complaints, they occasionally act.

 

[mw1982]

Since starting in the hobby (5 years) I have only used fluvals. At the moment I am running a fluval 1+, 2+, 3+ and 205. All have worked very well for me for years. You must have just got a bad one. Hope you get the problem sorted soon.

Regards

Mark

 

[OldMan47]

I am going to chime in on the side of the others who have told you to seek some form of correction. If the purchase is recent enough, the retailer is responsible for shipping a less than functional product. If it has been longer than any implied warranty from the seller, it varies a lot depending on where you live, you still have the manufacturer's warranty to fall back on. Any product that you buy should be expected to work for a while, not break the first time you try to service it. I am certain that any of the name brand manufacturers have warranties that reflect that kind of perspective. Most have at least a year of protection and some manufacturers have much longer warranties. It may cost you a shipping charge but it sounds like it would be well worth the effort.