I think to make sure the pH is always over 6.5 and preferably 7.0+ as far as I know. Below 7.0 will make things take a lot longer. But I don't think it's the case of "higher pH the better, so be careful with that).
The ammonia needs to be below 5.0, but yours was at 4.0 for what must feel like 12 years . You are then waiting for nitrite to make an appearance. If you have a heater in the tank and can jack it up to 82-85F that seems to be the thing that is recommend to help the process. @Essjay will point out anything else, or if I have not got it right here.
If you have the cash to spare, you might want to consider Dr Tims again. I know you have used a good few of these, and can't keep pouring money into false starts. What size is the tank again (litres)?
The ammonia needs to be below 5.0, but yours was at 4.0 for what must feel like 12 years . You are then waiting for nitrite to make an appearance. If you have a heater in the tank and can jack it up to 82-85F that seems to be the thing that is recommend to help the process. @Essjay will point out anything else, or if I have not got it right here.
If you have the cash to spare, you might want to consider Dr Tims again. I know you have used a good few of these, and can't keep pouring money into false starts. What size is the tank again (litres)?