Hi
I'm new on here, what a great site, Only today I asked Pets at home would they take back 8 otto's which I bought from that store the night before, they were quite rude and said "It's company policy not to exchange or take back fish", I said they've spent 13 hours in a quarantine tank , I would just like to exchange them for a slightly larger type of catfish due to my discus would probably eat them", it was only when I got them home that they looked tiny, however I got no joy, I phoned the Pets at home 3 miles down the road and the manager said, "We'll take them no worries", he swapped them for 7 bronze Cory's and a moss ball. So obviously it's not company policy, it's a management decision, if the obnoxious manager at the first shop had explained this, then I would be buying food and equipment from her and not travelling to the shop with someone that has customer skills, good luck.