Online ordering

[OliveFish05]

19 cardinal tetras and 1 Pygmy Cory lost

Ah what a disappointment!

 

[FloridaChick]

I just received my order for 26 fish and 20 of them were DOA. It was a reputable company too, not a fly by night operation. I won’t name them until I see if they will rectify the situation but I was highly disappointed. Anyone have any luck with ordering online?

I have only had 1 dying when it got here and I have had about 6 shipments from various shippers however, most were bettas that are fairly tough fish. One order took 6 days and both fish survived and are stillthriving. The one that died was a baby betta ? but the seller replaced it ?

 

[B. Atrice]

19 cardinal tetras and 1 Pygmy Cory lost

Ohhhhhh poor guys.

 

[FloridaChick]

Ah what a disappointment!

Horrible! Maybe bad packing?

 

[Slaphppy7]

They weren't from a place in Arizona, by chance?

 

[dman67]

They weren't from a place in Arizona, by chance?

No

 

[Slaphppy7]

No

Now, I really want to know the vendor, lol

 

[emeraldking]

Well, online fish ordering has always a risk. There's no 100% guarantee that they'll arrive safe and sound. The risk that something might happen is something you always should take in consideration. But when it happens, it will always be disappointing.

 

[FloridaChick]

No

No

Yes! Newport News Virginia, the baby bettas ? Ebay

 

[FloridaChick]

Yes! Newport News Virginia, the baby bettas ? Ebay

Others were Florida and California

 

[Colin_T]

As others have said, email the company and politely let them know what has happened. Tell them when you actually got the fish, how they were packed and send them pictures of the dead fish (preferably still in the bag/s. Then see what they have to say.

For anyone ordering fish online, record/ film/ video the fish being unpacked from the time you bring the box inside, when you are opening it, and looking at each bag of fish. This can provide you with video evidence if something like this happens. You can send the shop the video and say "this is the box of fish and the dead fish in the bags straight after I opened the box".

 

[FloridaChick]

As others have said, email the company and politely let them know what has happened. Tell them when you actually got the fish, how they were packed and send them pictures of the dead fish (preferably still in the bag/s. Then see what they have to say.

For anyone ordering fish online, record/ film/ video the fish being unpacked from the time you bring the box inside, when you are opening it, and looking at each bag of fish. This can provide you with video evidence if something like this happens. You can send the shop the video and say "this is the box of fish and the dead fish in the bags straight after I opened the box".

Great idea ?

As others have said, email the company and politely let them know what has happened. Tell them when you actually got the fish, how they were packed and send them pictures of the dead fish (preferably still in the bag/s. Then see what they have to say.

For anyone ordering fish online, record/ film/ video the fish being unpacked from the time you bring the box inside, when you are opening it, and looking at each bag of fish. This can provide you with video evidence if something like this happens. You can send the shop the video and say "this is the box of fish and the dead fish in the bags straight after I opened the box".

 

[OliveFish05]

Most places who ship fish require you let them know within 2 hours of delivery. It may be too late unless you contacted the company earlier

 

[FloridaChick]

Most places who ship fish require you let them know within 2 hours of delivery. It may be too late unless you contacted the company earlier

I sent a picture right away and he replaced the fish..

 

[Sgooosh]

I sent a picture right away and he replaced the fish..

yay!!