I had a call from 'my bank', they said they needed me to authorise a payment to a named person, did I give my consent. I said no. So then they said someone had obviously got into my account so they needed to reprogramme my PIN reader I told them I'd go into branch to get it done. Some people would believe that, unfortunately.
About 20 years ago one of my sons worked for a high street bank, well before internet banking and contactless cards. One customer was an elderly woman who'd had some work done on her house. She kept going to the branch to withdraw money for the builder saying I'm sure I've already paid him. Then her son came in and asked the bank not to pay out any more money for the builder, his mother had dementia and was being conned by the builder. Soon after she came in again to withdraw money for the builder. My son served her and saw a man lurking outside, so he told the woman there was a complication he needed to get checked, went into the inner office and phoned the police. They caught him - aided by the bank manager who walked out as though he was a customer and followed the builder home.
About 20 years ago one of my sons worked for a high street bank, well before internet banking and contactless cards. One customer was an elderly woman who'd had some work done on her house. She kept going to the branch to withdraw money for the builder saying I'm sure I've already paid him. Then her son came in and asked the bank not to pay out any more money for the builder, his mother had dementia and was being conned by the builder. Soon after she came in again to withdraw money for the builder. My son served her and saw a man lurking outside, so he told the woman there was a complication he needed to get checked, went into the inner office and phoned the police. They caught him - aided by the bank manager who walked out as though he was a customer and followed the builder home.