As long as your filter is running, and there is some surface motion, a low O2 level is doubtful. Running air in a tank increases the O2 level by increasing surface motion, not by O2 transfer from the air bubbles themselves.
O2 transfer is more a function of friction between the water & air. When the surface is moving it creates friction between the water & air, transferring O2 to the water, and water to the air as well.
What product are you using to treat the water, and how much are you using per what volume of water? I make it a habit to never trust my water supplier, I suggest others do the same. Your water supplier is concerned with the health of humans, and could care less about a tank full of fish. They will increase chlorine, chloramine, and other additives for a variety of reasons, without notice to the public in most cases.
Contact your water supplier, have a chat with them. Knowing what my water supplier does when & why, I double up on dechlorinator during the winter, and during certain weather conditions year round.