dissimulo
Fish Fanatic
can i just add --- BEFORE you go chopping up your light bar try mailing juwel direct about the problem. i mailed them 3 weeks ago about my 3yr old light bar unit. they replied last week offering to replace the whole thing free of charge. but as they took so long to reply i already tried the chopping into my unit and having a go at fixing it myself (which didnt work god knows where i went wrong) but because i opened the unit juwel will no longer replace it
so give them a mail first......might save a bit of work
Similarly, my Juwel lighting unit died on me the other week. I purchased a Juwel Lido 120 off of eBay in spectacular condition, with the lighting unit working. This didn't last long. I tried everything bar cutting it open; no luck. The unit was little over 2 years old and obviously I couldn't provide proof of purchase. Anyhow, having emailed Juwel last night, I received a reply this morning:
Dear Luke
Thank you for your e-mail.Sorry to hear you have hadissues with your light unit.Unfortunately you are outwith the 24 month warrantyperiod and have no proof of purchase.However as a goodwill gesture if you careto send the light unit minus the tubes to myself at the address below I willhave it inspected and checked out to see if there is an issue with your lightunit.
Yours
****** *********
I'm not sure if they'll provide a repair/replacement, either free of charge or at a cost, or maybe just identify the fault. Either way, I'd class this as a result.
Cheers,
Luke.