Hello,
You are just about there...
Just to clarify, at either end of the tube (you are right, more correctly called "bulbs".. I prefer "tubes") there is a filament (heater).
These are electrically isolated from each other when the tube is off. If you look at the image
http/www.ebay.co.uk/itm/POND-UVC-LAMP-BULB-TUBE-LIGHT-UV-FILTER-4W-6W-8W-15W-16W-25W-30W-55W-WATT-SPARE-/160739579662?pt=UK_HomeGarden_Garden_PondsWaterFeatures_UK&var=&hash=item256cd3570e then you'll see what the filaments actually look like. UV tubes don't have the internal glass tube coating, so you can actually see the physical construction.
Referring to your ballast schematic, terminals 12,13 and 14 go to one tube. Terminals 9, 10 and 11 go to the other tube.
There is also a further wire which connects one pin on one tube to the another pin on the other tube. This wire has no connection to the ballast.
So.. Pick one tube and call it "tube A" (the other will be "tube B"). Connect 12 and 13 to one end of "tube A". Either way round..
Now connect 9 to one of the pins at the other end of "tube A". Either pin..
Leave the other pin for now.
Connect 9 and 10 to one end of "tube B".
Connect 11 to one of the pins on the other end of "tube B".
You will be left with two unconnected pins... one on each tube. Now simply connect these two together.
If you would like some futher tips or any further info then just ask here.. not a problem at all.
Bodge99.