Hi guys and girls
Just wanted to update you all on the situation
The retailer have been fantastic and got in touch with Juwel to start making me a new tank and they will deliver it to me when its done
And on top of that i wont have to get my tank to them, they have told me to do what i want with it
happy days
Thank you all so much for you help and advise. Its very much appreciated
Out of interest (and feel free to direct message me this if you'd rather not post it), who was the retailer?
If my life calms down enough at some point and I find the energy to deal with the same problem on my Rio 450, it would be helpful to know if we have the same retailer and that they've been through this discussion with someone else already.