Hi to everyone,
Just wondered if any of you have ordered from Fishbitz or the Living Seas, unbeknown to me at the times of ordering they are both part of the same company, (lighting from Living Seas and a heater from Fishbitz) I ordered my heater on 17 October (they're site advertises 2-3 days delivery, well now 12 days too many emails and a particularly insulting telephone conversation later "it's not my problem you live in Scotland", the way I'm feeling right now it's just as well I live in Scotland and not a short trip away!
Twice I was informed that the heater had been dispatched, only to discover today on the phone that they're expecting a delivery tomorrow. When I asked that he cancel the order as I needed the heater 12 days ago, the guy told me tough and to wait for the goods to arrive his justification -there's a problem with Juwel Hi lite tubes and how could he claim back the loss of postage £50 he said its costs as soon as deliveries go north of Cumbria or that he would get the goods they have alleged to have sent.
Re the lights same thing I contacted the Living Seas numerous times to find out the order status to be told it was on it's way - i cancelled that order via email and have only just got the refund now - that's two months after canceling, and 30 days longer than they are entitled to hang onto to the funds - I'm fuming flipping mad.
Just wondered if it was me or had anyone else experienced this with these folk?
I thought I'd try somewhere different from my usual online supplier Aquatics Online, who are spot on in terms of keeping you informed, reasonable cost and reasonable delivery times.
Sorry if this a breach of advertising but think there should be somewhere easy to find out about unscrupulous traders
Just wondered if any of you have ordered from Fishbitz or the Living Seas, unbeknown to me at the times of ordering they are both part of the same company, (lighting from Living Seas and a heater from Fishbitz) I ordered my heater on 17 October (they're site advertises 2-3 days delivery, well now 12 days too many emails and a particularly insulting telephone conversation later "it's not my problem you live in Scotland", the way I'm feeling right now it's just as well I live in Scotland and not a short trip away!
Twice I was informed that the heater had been dispatched, only to discover today on the phone that they're expecting a delivery tomorrow. When I asked that he cancel the order as I needed the heater 12 days ago, the guy told me tough and to wait for the goods to arrive his justification -there's a problem with Juwel Hi lite tubes and how could he claim back the loss of postage £50 he said its costs as soon as deliveries go north of Cumbria or that he would get the goods they have alleged to have sent.
Re the lights same thing I contacted the Living Seas numerous times to find out the order status to be told it was on it's way - i cancelled that order via email and have only just got the refund now - that's two months after canceling, and 30 days longer than they are entitled to hang onto to the funds - I'm fuming flipping mad.
Just wondered if it was me or had anyone else experienced this with these folk?
I thought I'd try somewhere different from my usual online supplier Aquatics Online, who are spot on in terms of keeping you informed, reasonable cost and reasonable delivery times.
Sorry if this a breach of advertising but think there should be somewhere easy to find out about unscrupulous traders