degsod
Fish Addict
On the same page as you but you can only return goods by law if they have been used if purchased online / over the phone under the distance selling laws and that period is only 7 days - if purchased in a shop it is up to the retailer to have a returns policy and if that says we won't refund them only exchange or credit note then that is fineI expected this...
Nope tis a fact. If you return goods that have not been used you can get a refund in consumer law. How willing or not the shop is to do it is another matter but in my experience if you right a nice letter saying you will take them to court for the refund they soon invite you back to pick it up. You can't screw with the law.
I did not say it was or was not his fault I merely stated that if they dig their heels in on a refund once the goods are used its a long hard road to prove they were not misused and caused the leak, etc.overnight rush??
Anyone else on the same page as me?
Its a nightmare - I was sent on a trading standards course last year by my employer as I kept refunding peoples stuff
Completely wrong, the law does not state anything about a time period of 7 days 28 days or a year for that matter if the goods are faulty, the 7 day colling off period is for distance selling and it allows you to return the product without having to give a reason, you can change you mind. If you buy from a shop and you want to get a refund and it does not have a fault then the shop can say get lost.
If the product is faulty you can take it back and say that you want a full refund. they can not refuse if the goods are faulty. it does not matter what signs they have up regarding returns policy or 28 days or what ever period. Heck you don't even have to have a receipt.
I know some one who bought a kettle from a well know electrical retailer and it failed after 14 months thye took it back and asked for a refund, they where told no. Him being a solicitor told them that if they did not refund him the money he would take them to the small claims court - they refunded in full.
The law does have a period called 'acceptence' that is the period of time from when you purchased the product to when it isgenerally accepted that it 'is of merchantable quality' this is the only grey area and usually 6 months is deemed to be an acceptable period.
Its not quite as straight forward as you say
Eg if you buy a mobile phone and it goes faulty, the retailer doesn't have to replace it or exchange it - it will be repaired under its warranty period. Not all items are the same though as not all retailers can provide a service of repair where they are acredited by the manufacturer to do so for the warranty
Mobile phones are different because you are not buying a phone, you take out a contract for airtime and the phone generally comes as part of the package, hence the different rules.
when you purchase something like a fishtank and it is faulty then there is no argument, you can demand a full refund which the store can not refuse.
