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Tap Water Safe removes chlorine and other halogens, chloramine and heavy metals found in tap water, which are toxic to fish. Tap Water Safe also contains a special protective coating that reduces stress caused by transportation of fish.
I haven’t worked out how to reduce the quotes, but I’m in West Sussex, Portsmouth Water supply the water, but I’m certain it’s not from a well...?The water conditioner is NT Labs Tap Water Safe, and their website says (my bold)
NannaLou's water is supplied by a company called Yorkshire Water so it is not well water.
This is why I'm trying to think what the problem could be
Or water that is too warm = gas bubble diseaseWater changes are not bad things - most of us change at least 50% of the water every week. The only time they are not good is if you forget to add water conditioner so that chlorine/chloramine can harm the fish; or using icy cold water in the middle of winter so that the temperature drop shocks the fish.
Water changes remove the countless other things excreted and secreted by the fish which would otherwise build up in the water; they replenish things in the water which get used up between water changes - and this includes some of the trace elements needed by the plants.
When doing a fish-in cycle without live plants, water changes are needed on an almost daily basis - every time there is an ammonia or nitrite reading above zero. But with plants to remove the ammonia, weekly water changes are fine - though keeping an eye on the levels to make sure is always a good idea.
I used to use the hand-method, until I killed 5 perfectly healthy fish within minutes by using water that was too warm (GBD)...it was only 5 degrees higher than the tank temp..now I use a digital thermometer, and make sure the tap temp is right before even beginning to fill the tanksYeah, I should have included that bit
The new water should be roughly the same temperature as the tank water. Comparing the temperature with your hand will get it close enough.