The metal spring looking things are a part of the active heating element. It became stretched when the bottom fell off of the heater. It actually seems that the heater element is still intact and only the glass cover on the heater has failed. As long as the heater has been unplugged from the power source, it should be plenty safe to handle. A new heater or a very old heater are the ones most likely to fail. A minor flaw in the glass cover could well have caused the failure you are seeing. Until it is powered on for the first time, any flaw that is made apparent by the heat itself will not show itself. The fact that the heating element is still intact tends to show that it was a flaw in the cover that caused the failure. A flaw of some sort in the heating element would have shown up as a broken heating element inside an intact cover instead.