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Just Got This Email From Pfk.

I don't understand why 19 litres is considered a minimum? Sure floor plan is more important?
 
Well that's what I thought but I'm just going from the fluval website.
That's why I said "fluval science"
 
it's called covering ones back. :lol:
 
Lol! Might get a 5ft tall 2" square tank then and stock it with 10 shrimp and then email fluval and see what they say when I ask why they're not doing very well. :p
 
They'll probably say its not a fluval product or something, :/
 
Has anyone received the letter yet? I tried phoning this morning but their office is closed due to the bank holiday.
 
Anyone that still hasn't got the letter you need to phone them. According to the person who answered there seems to be "an issue with some letters"
The number is 08451204600. Hit the number 2 button and that will put you in contact with them.
 
Have they taken a payment from you guys i set up a direct debit and not a penny has gone out to them.
 
I got my email this morning saying i was going to be sent a letter and given a bigger replacement tank, so hopefully that will come through! I have the same problem with the money, swanseastilo.
 

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