Issue Sending Fish Via Post Office

[Kudoo]

Hi all,

Recently sold a fish and sent via post office next day delivery process. Was sent on 11th September to arrive on the 12th.

Thought that it was an issue with post office process and hence offered full refund if fish arrived late and was dead as would then have ability to claim post office.

However, got this message from purchaser today - would like some opinions;

Morning,

Since spending the morning chasing around. I found her & she is now convalescing in a protection section of my tank. She looks stunning!

Upon obtaining a detailed check, box was handed in on 11th and they attempted delivery 12th, which is correct. Somehow, nothing was heard all day.

On Saturday morning,nothing was heard by flatmate. There was no sign of a 'While you were out' note, which whether one was left or taken by another resident in the community, doesnt matter..

I can accept your offer of refund on the delivery method, as paid on 7th, which I feel would be an acceptable & reasonable outcome.

If you check my feedback, you will find im a very fair person and not interested in portioning blame to anyone..

I look forward to hearing from you.

and my response;

Sorry but I'm a bit confused with this as I'm not sure how you managed to collect the fish without a "while you were out" card?

Where did you "find" her?

With regards to a refund I may have a challenge with the post office because they are stating that they attempted delivery on the 12th as well as the next day. In addition, the fish arrived alive, albeit late. Re the note being taken by another resident, from the post office perspective this will matter to them.

I'm not at fault here and I think you recognise this as you are aware delivery was attempted on correct date - My only recourse is the post office but I don't think I will have grounds to pursue them based on their attempted delivery.

Let me know your thoughts - I would like to come to an amicable solution obviously.

 

[kellyinman1]

Hi all,

Recently sold a fish and sent via post office next day delivery process. Was sent on 11th September to arrive on the 12th.

Thought that it was an issue with post office process and hence offered full refund if fish arrived late and was dead as would then have ability to claim post office.

However, got this message from purchaser today - would like some opinions;

Morning,

Since spending the morning chasing around. I found her & she is now convalescing in a protection section of my tank. She looks stunning!

Upon obtaining a detailed check, box was handed in on 11th and they attempted delivery 12th, which is correct. Somehow, nothing was heard all day.

On Saturday morning,nothing was heard by flatmate. There was no sign of a 'While you were out' note, which whether one was left or taken by another resident in the community, doesnt matter..

I can accept your offer of refund on the delivery method, as paid on 7th, which I feel would be an acceptable & reasonable outcome.

If you check my feedback, you will find im a very fair person and not interested in portioning blame to anyone..

I look forward to hearing from you.

and my response;

Sorry but I'm a bit confused with this as I'm not sure how you managed to collect the fish without a "while you were out" card?

Where did you "find" her?

With regards to a refund I may have a challenge with the post office because they are stating that they attempted delivery on the 12th as well as the next day. In addition, the fish arrived alive, albeit late. Re the note being taken by another resident, from the post office perspective this will matter to them.

I'm not at fault here and I think you recognise this as you are aware delivery was attempted on correct date - My only recourse is the post office but I don't think I will have grounds to pursue them based on their attempted delivery.

Let me know your thoughts - I would like to come to an amicable solution obviously.

Personally i think your in the right with your reply - and i dont even understand why they want a refund if she was alive??? imo as long as they got her and she was ok thats all that matters......

 

[5teady_2012]

I agree, you are not in the wrong or to blame, neither is the post office..

Personally, i think they are trying it on.

 

[ReMz]

There is no reason for them to even be considering a refund. You are not at fault.... the fish is alive.....

If it comes down to a dispute, you have all the evidence you need to prove your case. This person obviously has no brain if they think they deserve a refund. I'm a bit confused by their message really.

 

[kellyinman1]

There is no reason for them to even be considering a refund. You are not at fault.... the fish is alive.....

If it comes down to a dispute, you have all the evidence you need to prove your case. This person obviously has no brain if they think they deserve a refund. I'm a bit confused by their message really.

Yea me 2 - how did they find out where it was???

 

[5teady_2012]

There is no reason for them to even be considering a refund. You are not at fault.... the fish is alive.....

If it comes down to a dispute, you have all the evidence you need to prove your case. This person obviously has no brain if they think they deserve a refund. I'm a bit confused by their message really.

Yea me 2 - how did they find out where it was???

My guess is...

They was up the night before drinking aftershock and talking about how they could possibly meet women and get rid of thier spots on thier face, got absoloutly hammered and woke up the next day at 3pm finding the note on the floor reminding them that thier fish has been sent to thier local office.

After getting a nice shower and shave and getting dressed and applying thier spot cream, they decided to go collect it and then made up a bullcrap story to the OP.


I maybe way off though.

 

[kellyinman1]

There is no reason for them to even be considering a refund. You are not at fault.... the fish is alive.....

If it comes down to a dispute, you have all the evidence you need to prove your case. This person obviously has no brain if they think they deserve a refund. I'm a bit confused by their message really.

Yea me 2 - how did they find out where it was???

My guess is...

They was up the night before drinking aftershock and talking about how they could possibly meet women and get rid of thier spots on thier face, got absoloutly hammered and woke up the next day at 3pm finding the note on the floor reminding them that thier fish has been sent to thier local office.

After getting a nice shower and shave and getting dressed and applying thier spot cream, they decided to go collect it and then made up a bullcrap story to the OP.


I maybe way off though.

Hahahahahahahahaha!!!

 

[Kudoo]

I think you've hit the nail on the head 5teady!

I'm absolutely stunned by the response I received - cake and eat it when the fault is on their side as fish delivered on due date. They also quote on the quality of the fish which is just about puts the icing on the cake.

I am rarely surprised by anything nowadays re some people's ability to take the p*&s but this has genuinely shocked me. To be fair, I've dealt with a lot of very happy appreciative people when selling so this is a one off but makes you think whether it is worth the aggro. I only made £4 from this transaction - what's the point!

Thanks for the replies everyone - I thought I was going mad!

Chris

 

[5teady_2012]

What i would do is send a email saying, thanks for your business, im very happy that your like the (item) though regarding the postage, i see no fault on my part and therefor have no reason to refund you with the postage.

Also add that you have full proof of details etc.
and anything else you think is needed.

 

[Kudoo]

Yes, good call.

I'm getting details from post office tomorrow just to make sure I have full facts.

Oh well, potential negative for me in ebay but I'm not prepared to let someone take the mickey.

Chris

 

[ibbledibble]

totally agree that they should NOT get any kind of refund. its not your fault (or the post offices) that they were out when delivery was attempted, and the fish is alive anyway! even if it does die soon due to these delays, they are the fault of the buyer, not you and so you should not be held responsible.

also (if its not currently included on your sales listings) might be worth adding a note stating that if nobody is home to receive the fish on the agreed date, then you are no longer liable for the condition of the fish etc and that no refund is due.

btw kudoo, one of my girls turned into a boy! has even started to develop a little bit of butterfly in his tail just like his brother!

 

[kellyinman1]

Yes, good call.

I'm getting details from post office tomorrow just to make sure I have full facts.

Oh well, potential negative for me in ebay but I'm not prepared to let someone take the mickey.

Chris

Just get all serious with lots of details and facts and they will back down - and if they give bad feedback u can contact ebay, tell them the situation and if they agree its not fair on you which im sure they will, they can delete the feedback.

 

[azulfire24]

errrrmmmm? i thought u only got a refund if fish was doa stilll wraped in bag? if fish is alive and healthy,, and purcherser did recive fish, why would you give them money back?

any idot knows next day mail dosent always work........ it IS the post offfice for gods sake, i had a xmas package arive a year late for my kid on xmas.... just a little book my grandma got her.. but well stuff happens and that is the risk the buyer assumes.

 

[5teady_2012]

errrrmmmm? i thought u only got a refund if fish was doa stilll wraped in bag? if fish is alive and healthy,, and purcherser did recive fish, why would you give them money back?

any idot knows next day mail dosent always work........ it IS the post offfice for gods sake, i had a xmas package arive a year late for my kid on xmas.... just a little book my grandma got her.. but well stuff happens and that is the risk the buyer assumes.

Reminds me of a past event lol, one year we was awaiting a parcel, got a note through door (parcel left in dustbin shed) checked and nothing there lol..

Anyways nearly 1 year passed and my brother decided it was a good idea to put his fist through the outerbuilding (above dustbin shed where there is a meter that never really got touched, think it was a old one not in use)..

anyways we got someone in to replace the door and they said, btw we found this when fixing the door, the bloody parcel lmao..


ok a bit off topic but slightly related lol

 

[Kudoo]

Latest update to my initial posting ....

Seller response;

Chris, This is quite simple. You dont need the card, just tracking ID. I took the tracking id and the website gave me an address in the City centre. The office checked and printed out a full tracking log from the exact minute the box was handed over to the time it arrived in Edinburgh. Sadly, it was the wrong Office, so told me where it was. After a couple of hours, I was handed over the box, containing the young lady. As you can agree, I paid for next day delivery (paypal shows money to your account 7th Sept), but comes to Edinburgh on 12th. I could accept max time to post, say 10th, but a total of 5 days its in Edinburgh. Im not going to get upset over £5, its just the principle. Royal Mail were at my door 24 hours from the point box was handed over your end.. If you were in my position, how would you proceed? Im just keen to crack on with life Regards, Pete

My reply;

Pete,

Standard practise when selling fish is to agree a delivery date which we agreed was the 12th. When you pay is irrelevant - all breeders and sellers work on this basis. They have to agree a delivery date for the safety of the fish to ensure someone is at home to receive. If you were not at home on the 8th, 9th, 10th etc. and fish arrives and you are not there to put in a tank the fish is put at risk.

That's why there was a 5 day delay. When you did come to me and ask for next day delivery during this period you did it in the evening the night before. I have to get the parcel to post office in working hours during the day before delivery date hence why not possible in these instances. Hence why I had to reconfirm new delivery date as your request was not possible.

The money isn't an issue with me either - I don't do this for a living but I'm also working on the principle i.e. we agreed a date and delivery was attempted on that date by post office. I cannot be held responsible for any subsequent delays.

Chris