In theory it is possible to have zero nitrate.
If tap water nitrate is virtually zero and the tank is heavily planted, the plants can remove all the ammonia made by even an overstocked tank resulting in no nitrate being made in the tank.
My tap nitrate is between 0 and 5 ppm with the API tester and my water quality report gives it as 3 ppm. My tank nitrate is zero.
Where tap nitrate is almost at the legal limit, water changes will not reduce tank nitrate to zero, and in this scenario tank nitrate is unlikely to ever be zero.
However, we do see members with inaccurate nitrate readings due to the test not being carried out correctly.
@M Zaman Can you confirm that you shake bottle #2 before adding drops to the test tube, and that you shake the test tube after adding bottle #2 drops as per the instructions? And that the bottles are not past their use by date?