I Complained

connorsbala

Leader Of The Seahorse's!
Joined
Dec 2, 2006
Messages
1,411
Reaction score
0
Location
Essex,UK
okay, i bought a green xenia coral from work about a month ago. When it was in the bag on the way home, it was chipping off. So, after acclimatisingit, i could see the silicone and rock on show where the coral should be. The boss who deals with marines was off then so i couldnt complain until he got back. So when he got back, i kept on forgeting to mention it to him, until now.
On thursday i said that the coral was breaking off, what should i do? "Kepp water quality on top and dont apply too much flow to it"
Then Friday night, i needed to rearrange my tank as my torch coral was abit close to others. Picked up the green xenia, and it frigging starts falling off, showing more of the crap silicone.
Okay, thats it! Went to him saying this aint on, whats wrong with it? He said he cant do anything tonight so he'll look tomorrow which is today). So he says whats you calcium levle and i said 400. No, thats noo good, needs to be 450+ (i was like no it aint in my head, 380-450!). So he chucks it in one of their tanks, without even acclimatising it! My tank at home is at 1.024 and the ones at work are at 1.021!
So i came in today with a water sample (remember that!!!!). He said "am i adding any additives like calcium at all? "
"No not at the minute i said, everythings ok level wise and i do a water change once a week with the red sea salt. "
"YOu need to be addin some."
"But, if all the levels are ok, then why?"
"The reason for the coral to be peeling off is low cakcium or strotinium"
" Okay, but my calcium is acceptable...." then i dropped it for a day.
Now, am i right in saying that he cannot say these sorta things without testing for it? How does he know that the strotinium levels are low? He's assuming this. If this was low, wouldnt all my over corals be affected?
So tomorrow, im going in for an argument. He cannot say this as he HASNT TESTED THE WATER.
Have you ever felt the silicone on your tank? If you press your nail into it it will make a mark, right? Well this stuff holding this coral on is rock hard, does this say something?

Am i right here, do i have an argument to win lol! Or is he right? I think its just a cheaply done coral, poorly stuck together. If this was a customer, what woudl he do? In the past i bought 3 dwarf puffers, all died of internal parasite in 2 days. He said that cant have nay replacements as i already get discount...WTF?????
If he says i cant have my money back or another piece, and he offers back my coral, im refusing to accept it as it was chucked in without being acclimatised and that tank is crap anyways!
Heres the coral im talking about
DSC01819.jpg
 
Umm, I'm a little confused TBH... First off, the coral in-question is a Green Star Polyp. Second, the purple stuff is flesh of the coral.

Aside from that, yeah he can't really say definitively that low calcium was/is any problem with this coral. And certainly 400ppm is nearly natural seawater, hence it should not have been the problem.
 
Cool, ill say skifletch said so lol!
Yeah, its the flesh(the prurple stuff) that was falling off. It cant be my tank thats wrong, it must have been theres or the wholesalers for it to be coming off in the bag...
What else you confused by lol, quiet a confusing post i know
 
Well, what are you using to measure salinity/speific gravity? And when was the last time you calibrated your instrument? GSP do NOT respond well to poor salinity or poor alkalinity.
 
use a refractometer. I calibrate it before i use it with RO and calibrate with the sloution you recommended once every 2 weeks or so. Salinity is 1.023-24, it doesnt fluctuate any more, i ckeep on top with top ups etc
The stores salinity is 1.021 btw and i acclimatised it well for 2 hours like all things i buy
 
Great salinity practices :D Humm, what's your alkalinity like?
 
was it silicone or superglue.... silicone is deadly to corals since when it cures underwater it releases ammonia and other junk. Thats why fraggers dont used silicone.

Anyway, although calcium does matter a bit, its definately not important for soft corals...

To make you feel better, dont worry about the non acclimated coral that he threw back in his own tank, corals dont really need much acclimation if at all IME and WIR
 
Sorry, run out of alkalinity. got carbonate hardness and phosphate..aswell as ammonia nitrie etc. pH is 8-8.2 btw
 
K, thanks musho but im saying i dont want it cause he didnt acclimatise it as half of its fallen off :lol: Not sure about super glue/silicone, have to look 2moz

Sorry,i meant i dont have one called alkalinity but carbonate hardness

Ill do carbonate now then
 
well, just feel good that it probably wasnt your fault. If you do weekly water changes and your salinity is correct, then so should your alk.
 
well, just feel good that it probably wasnt your fault. If you do weekly water changes and your salinity is correct, then so should your alk.

:nod: usually the case


That's like spot-on. Unless you've got some kind of maniacally high nitrates/phosphates, your water sounds pristine.
 
Wicked :D Nitrates are between 0-10, not sure about phospahtes priscesly, will check in a sec
 

Most reactions

Back
Top