That's a problem. Guppies need GH of at least 200 ppm. Targetting only KH and pH does not help and hard water fish suffer in soft water..
Once you get nitrate down below 20 ppm, and ammonia and nitrite down to zero, you need to sort out your GH. You could try using a calcareous substrate such as crushed coral, or even better crushed aragonite or aragonite sand. Or use Rift Lake salts to increase GH. Both of these will also increase KH and pH, so stop using the buffer.
You also need to rehome some of the guppies. Hopefully, the water changes and increasing the GH will sort out the the health problem, then you can see if the LFS will take them as you hoped to do.
Once you get nitrate down below 20 ppm, and ammonia and nitrite down to zero, you need to sort out your GH. You could try using a calcareous substrate such as crushed coral, or even better crushed aragonite or aragonite sand. Or use Rift Lake salts to increase GH. Both of these will also increase KH and pH, so stop using the buffer.
You also need to rehome some of the guppies. Hopefully, the water changes and increasing the GH will sort out the the health problem, then you can see if the LFS will take them as you hoped to do.