You know you have a good LFS when....

[LadyMinion]

Wow, that makes most of us look really selfish now.

I don't think people were giving the impression that they just like the freebies at all. A lot of emphasis is on how well staff know what they're selling, and that they build up a good relationship with their customers.

You mentioned that it's not necessarily a good thing that staff give freebies/reductions because of the cost to them. Well, just think how likely that customer is to return and spend more money. The store will actually make money by thinking ahead. Offering discounts is a much-used way in any business of getting new customers into a shop or to return, then the experience and dedication of the staff will help develop a strong relationship between the customer and themselves, ensuring much repeat business.

And anyway, looking back at the previous posts almost everyone has mentioned a good "habit" as well as discounts or freebies.

 

[Netherways]

Lady,

I couldnt agree more. I wasn't trying to make it sound like I thought people were selfish. Just perhaps making people re-arrange priorities.

As someone who has a good knowledge or sales/marketing I could not agree more that its a pretty sure way of gaining extra custom. But if the shop is good anyway then the customer would return even without a free gift.

on another point i am glad to hear that so many people here have a LFS they feel is "good"

Alex

 

[enchanted]

There are a lot of things that go into a good LFS. I started this thread, and yes I opened with that they gave me a freebie. And yes, that is a marketing ploy for some stores. But, the point the thread is to put together into a list how people feel they have a good LFS. NOT for the single persons point of view, but everyones point of view. In other words to group them all together.

Freebies are a bonus, I would have bought what was given to me if the LFS had said it would definitely do the job. But he didn't, he said "these would probably help" and handed me a couple $4.00 bottles of product.

For some of the others, they stated things such as "no dead fish" which is a good one, and knowing names which is another.

I think one of the most commonly known ones that none of us on here would think about is clean tanks. Personally if I walked into a store with dirty tanks I wouldn't buy any fish. I think that is why some of the things like clean tanks, etc... didn't get mentioned. It's not something that we think about.

But keep the "You know you have a good LFS when...." coming.