Hi and welcome to the forum
The fish is losing scales either from a bacterial or protozoan infection. There does not appear to be any fungal infection.
Make sure the water quality is good, ie: ammonia 0, nitrite 0, and nitrate less than 20ppm.
Have you got a filter on the tank?
Do a 75% water change and complete gravel clean each day for a couple of days and see if it helps. If scales continue to fall off after 2 big water changes, then treat with a broad spectrum medication that treats fish for protozoans and bacteria. Do not use anti-biotics.
To work out the volume of water in the tank:
measure length x width x height in cm.
divide by 1000.
= volume in litres.
When you measure the height, measure from the top of the substrate to the top of the water level.
There is a calculator/ converter in the "How To Tips" at the top of this page that will let you convert litres to gallons.
Remove carbon from the filter before treating or it will absorb the medication and stop it working.
Wipe the inside of the glass down, do a 75% water change and complete gravel clean. And clean the filter before treating.