From the images from Yorkshire Water, your hardness is 49.4 mg/l calcium. This is not one of the units used in fish keeping but it converts to:
7 dH and 123 ppm. This is soft water as far as fish keeping is concerned (even though Yorkshire Water say 'slightly hard' - this is why we always ask for numbers rather than words).
This is too soft for livebearers like platies but perfect for neon tetras.
It won't have directly caused the problem with your platy, but soft water will weaken platies making them more susceptible to illness.