All that aside, are you ging to take action against the supplier?
If you paid by VISA you can make a chargeback. First though you need to start a process with the supplier telling them what the problem is and asking them to do something about it. They may refund but if they refuses then the chargeback is firmly on.
I always send such correspondence by email with tracking to show they opened the mail just so they can't refute getting it, and of course a trail of evidence to use against them.
If you paid by VISA you can make a chargeback. First though you need to start a process with the supplier telling them what the problem is and asking them to do something about it. They may refund but if they refuses then the chargeback is firmly on.
I always send such correspondence by email with tracking to show they opened the mail just so they can't refute getting it, and of course a trail of evidence to use against them.