toddle off and stop shopping there?
That would be a good idea if you don't like the company, no sales, means no profit.
Well obviously. The point is that people don't want to hear about how bad P@H is and just come into the thread to flame and say "go away, stop moaning, just stop shopping there if you don't like it". The way to make this company change is to damage its reputation, make consumers aware of the problems, get animal welfare organizations involved, etc etc. Not shopping there is just one part of a larger whole. I think it is unlikely that this company will change but that doesn't mean I'm just going to shut up and stop boring people.
Frankly, while animals are suffering and dying I don't really care if some people are "bored" or want me to go snuggle a tree.
Some people have descended into ad hominems and as far as I am concerned, that means they don't have a sensible response to the main issue. Thanks guys, you kinda just helped prove my point about P@H when even people who work there can't defend them.