My Experience With Petsmart

Gvilleguy

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My initial stock of my tank was done with Petsmart fish (a huge pet store chain in the USA). The main reason we used them is because ALL independent, local fish stores in my city have closed in the current economy, and the nearest "small" shop that does stock freshwater fish is 30 minutes from our house.

We purchased 11 fish (4 zebra, 4 glofish, and 3 guppies), and have had 3 die so far. Petsmart has a 14 day warranty on fish, and after the 2nd returned fish they require a sample of your tank water. We lost 1 guppy after 7 days, swapped it for a second guppy, and that guppy died after 24 hours. We swapped that one for a glofish danio. We then lost one original zebra danio after 10 days. They tested my tank water after the 2nd return and said it looked great. I did not see any obvious signs of illness on the fish that died. They looked normal.

I'm not going to replace the last fish we lost because I don't really like what I see when I look at the Petsmart tanks. The tanks are not terribly clean, and many of their tanks have dead fish floating around the filter intakes. We only selected fish from tanks that had zero dead fish in them. I'm just going to see how our remaining fish do over the next month as the tank settles in.

I really don't feel like we did anything wrong with our tank, unless stocking the new tank to about 70% capacity was a bad move. I fishless cycled for 2 months, and daily tests of water have shown zero ammonia/nitrites, steady 6.8 pH, and nitrates moving from 20 ppm up to 40 ppm before I did a 25% water change to bring it back down to 20 ppm after 7 days. (we lost our first fish about 12 hours after I did the water change) To acclimate the fish from the store I floated the bags in the tank for 45 minutes, then scooped 1/2 cup of tank water into the bag every 15 minutes for a total of 3 scoops. Then the fish were netted from the bag into the tank, discarding the fish store water.

Out of curiosity I tested the last bag of aquarium water we got from Petsmart, and it tested fairly well except for the nitrates, which were slightly elevated:

Petsmart sample water:
ammonia = 0
nitrites = 0
pH = 7.4
nitrates = between 80 and 160 ppm
 
Good job. I should test the water of the fish I get more often. I'm mad at my self for not testing the water from my Rescue Uaru tank I was kind of scared of what I would have found out.

yes it Sticks that places like Petsmart and Petco are the main Local Fish shops for us now. Lucky for me I have a few small pet store near me that sell fish.

I find that the PetCo near me has WAY better fish then the Petsmart near me. Try PetCo if you can.
 
The PetCo in my city stinks in comparision to PetsMart in terms of service, which i'm really big on. I usually go with PetsMart because of that and the fact that I have dogs too. I love their selection on dog food. But I have noticed that they routinely have dead fish in their tanks. I usually stick to the major retailers because they're cheaper than the local (mom and pop)pet stores
 
The day that we went for fish, we first went to Petco. We had scoped out both stores several times each while our tank was cycling, and Petco seemed to have cleaner tanks and not many dead fish. But on the day we went to buy fish, it's like the stores swapped identities. The Petco tanks had many dead fish, and on that particular day it appeared that the Petsmart tanks had been cleaned, and there were zero dead fish! So we went with Petsmart. I think both store chains have similar fish policies and upkeep. I plan to check out that independent store that is 30 minutes from our house for any future fish purchases.
 
Ya personally I find Petco to be very bad in their selectiona and care of the fish they have.Petsmart is much better IMO but as you said they still have a lot of dead fish in the filter intakes and stuff like that.
 
I think it depends from one store to the other.... the closest PetCo to me NEVER takes care of their fish and usually has a very bland selection, but the PetCo 20 miles north takes GREAT care of their fish and has an awesome and sometimes rare selection. I think it depends on the individual managers and how much they are "into" fish. Same thing goes for PetSupermarket, the closest one is crap and the farther one is GREAT
 
Lost another guppy yesterday. Was swimming fine with the other ones in the morning, but then late afternoon just hanging near the top of the water and swimming sluggishly. Within 12 hours or so it died. I really wish I knew if this was something I was doing with the aquarium, or just because I bought not terribly robust fish from Petsmart. Still have 10 fish doing well...and not planning to get guppies again until the tank is better established.
 
No poor fish from my local petco stands a chance.. Petsmart is not great but I calculate has a less live to dead fish ratio, I am starting to think they get there livestock from the same place anyway.. at least locally
 
Your independent pet shop is your best bet in most cases for healthy stock. They will cost you more but I find it is worth the cost. My own prejudice is to get my fish from private breeders. that sounds hard but is really not. Most local fish clubs have fund raiser auctions once or twice a year. We all end up bringing our surplus fish to our own auction and other local fish club auctions. That means the local breeders for maybe 100 miles around will be present and have their best fish available for you to buy at very good prices. I find that my auction sales are just about enough to pay my fish food bill. Whoever gets my fish gets a real bargain in most cases compared to the LFS. In some cases, the better LFS also buy from local breeders and that is another reason to use them over using a large chain. Even a person who only breeds 2 or 3 species of fish can be great when it comes to providing top quality stock to your local fish shop.
 
I've heard both things - that 11 was a fine number to stock, and 11 was too many. Just depends on who chimes in. My tank can handle a ball park of 28 inches of fish based on surface area, and the 11 I stocked were about 22 inches (assuming they had grown to adults, but in reality they were all juveniles and not fully grown). I am now down to 9 fish and don't plan on adding any more for a while, unless my numbers dwindle too far. I want to let the tank start to mature with actual live fish in it.

OldMan47 - I will check into local fish clubs in my area. I think that is a very good suggestion!
 
Most of my fish come from PETCO since it's the only large pet store in my small town. I went to a Petsmart a week and a half ago. Real good selection there! Fish were real healthy!

But I'm not going to lie, I think my new fish (two botia angelicus) brought ICH home to my 37 gallon tank. Not going to penalize a store for ICH. Even the best get it. They didn't have signs when purchased and I didn't have an empty QT tank for them so they went straight into the main tank. I read that loaches are prone to ICH anyway.
 
my closest lfs in town tends to be healthier and fatter than petco, but i am willing to run the risk for more of a selection at petco. the only problem there is that if 1 fish gets ick, so do all of the freshwater community. its alll on the same filter system.
 
Aston - I was wondering about that - whether all Petco/Petsmart tanks run on one giant filtration system.

We have now lost all guppies in the tank - five total. We have 3 zebras and 5 glofish, and they all seem to be doing very well so far.
 

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