Laptop Keeps Crash Dumping?

[simonas]

Its done it for a few months anyway whenever I looked at my pictures for any length of time

I got a 400gb harddrive my passport today. I plugged it in and tried to start it all off but it kept crash dumping. I unplugged hard drive and its been crash dunping ever since all night, its says words on blue crash screen like "Bad Pool Header" and "page fault in non paged area"

any ideas what this could be?

 

[saltynay]

Next time it crashes right down the error from the first section normally seperated from the rest of the text like:

IRQL_NOT_LESS_OR_EQUAL
or
MEMORY_MANAGEMENT

Lower own there should be a numbered error code just right down the first set of numbers, it normally has the following format:

0x0000000A
or
0x0000001A
or
0x0000004E
or
0x0000003B

This will tell us what the exact BSOD (blue screen of death) error is telling you. Provisionally I am thinking the driver for the external hdd has become corrupted, I would restart and wait until the boot flash screen has dissapeared just before windows starts loading press F8, then select safe mode. Once in safe mode run a system recovery from a system restore point dated before you tried the harddrive. That is just a guess though but won't lose your data or harm your computer it merely restores the main system resources to those on the labelled date thus resetting and removing drivers which may be having issues.

 

[rabbut]

It it's doing it without the external hard drive connected (as it sounds like from that post) then I think the drivers are not likely to be the cause. Unfortunately, that makes the problem a little more tricky to sort out if this is the case... The BSOD message Salty asks for would be useful, but at this stage, it could be either software (corrupt/missing OS component files) or hardware (failing hard drive or RAM) or could be both (When some hardware items fail, they often corrupt/delete software files...)

Try tell us as much as possible about what it does when it fails (noises, status lights, error message details), what you are doing when it fails (just looking at photo's, loading the OS, opening files e.t.c) and what you remember happening the first time this occured. this will better let us track down the fault. Do you have any hardware spare to do fault testing with? How about OS install disks, should you need to do a software repair on the system e.t.c...

All the best
Rabbut

 

[simonas]

cheers for the replies chaps

funn enough I tried again with the external hard dirve last night and used it for about 2 hours without crash dump and topnight its been fine but as I said something ain;t right as over the last 13months or so when I loook at photos it has done thins

 

[rabbut]

Is it the photo viewer build into Windows you are using then, or another Software makers program?

 

[simonas]

Is it the photo viewer build into Windows you are using then, or another Software makers program?

I open my pics by going into the start screen going to Simon, pictures then to individual folders and pretty much everytime it'll crash ddump!! frustrating

 

[rabbut]

So it crashes in a folder, not trying to open a photograph for viewing?

 

[-SPB-]

If you go to this location:

C:>windows>minidump. There should be some files in there with .dmp on the end. If you can upload them, and i'll have a look at them, it may give some better clues into why your system is doing this.

 

[simonas]

If you go to this location:

C:>windows>minidump. There should be some files in there with .dmp on the end. If you can upload them, and i'll have a look at them, it may give some better clues into why your system is doing this.

cheers SPB

THEREs about 30 odd there,how do I upoad them?

cheers simon

 

[-SPB-]

If you go to www.mediafire.com, you can upload the files there, and then post the link of the files to here.

It might be easier to put them in a zip fole.

Highlight all of the files together, then right click on them, and there should be an option like add to archive or something similar.

You may have to copy the files to a different folder, like your documents as whilst they are in the minidump folder they are protected and the computer won't let you use them.

 

[saltynay]

I would use rapidshare personally but up to you. Winrar is a good program to have even if you hardly ever use it, it allows you to archive/dearchive files easily and is used by the majority of people.