Hi all,
I took him back this morning to Swallow Aquatics in Colchester. My fears of them finding a reason to refuse to refund me where unfounded. The manager tested my water and said that it was fine, and I explained that I realised he had a sunken belly (after some of you posted) when I got him home. I also said, as unpatronisingly as possible, that keeping plecs in betta tanks so that people can see them was not a good idea, as typically they are shy and require places to hide, and the panaques need wood to eat, and he took that on board.
I have to say 10/10 for customer service. 5 day guarentee with production of receipt, dead fish and water sample, and no quible with the store credit. He even took the time to speak to me for a fair while about plecs and how they obtain them etc etc. I had to stop him in full flow and say that I needed to get to work.
Andy