Hi from Toronto!

Nitrite is deadly, so any amount showing on tests above zero requires a major water change.

You have another fish store whose advice is shaky at best. I am telling you that floating plants would be your best course of action here, as they gobble up ammonia, and do not produce nitrite, saving the fish.
 

Try this to start
 
Thank you, Byron. I'll definitely get some plants and do a water change right now.

GaryE, thank you! This is great. It's about 1 hour from where I am, but totally doable. Thank you
 

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