Thanks for that. Yes I found the instruction book for the jewel tank filter, but found it limited...The part I found hard without an instruction book was how to pull bits out of the built in filter, and even that you could! I think someone like me should write them and say: "Just pull the bits out, it will take some pull, but don't worry you won't break anything!"
The man in the fish shop was VERY helpful and reinforced the advice you gave here (which means he must be good!)! I bought the filter sponges, but he said not to replace them all at once, that the white and black would probably need replacing and then the blue a couple of weeks later and the green a few weeks after that! Otherwise I would lose valuable bacteria from the tank.
I did a massive water change today, but either I REALLY am thick, or the siphon I bought doesn't work because it didn't do anything! I got a battery operated one where you have to insert it at a certain point up to the water line called aquaVac. It hummed, but didn't seem to suck anything up! Instead I emptied the water with a cup into one bucket and filled it up again with the cup from a bucket with water with the seachem stuff in it. I did about 50% water change.
I also out the pump, rinsed it in the old tank water and rubbed the scum off and then re-inserted it into the tank, it is now pumping lots of water out, seems and sounds a lot better than this morning! The tank is still rather scummy even though I have done the water change, probably because I couldn't hoover it?
What do you think? Is there anything else I should do now? I did buy one of those water testing kits with the test tubes and about 7 different bottles and a pipette in - Nutrafin test I think. Do I leave it for a bit before I do that?
Thanks x