Never had any trouble ordering from their website to be honest, always seemed simple enough to me.
In an email to me Andy actually blamed an earthquake cause by subsidence for the main reason he decided to stop trading, it damaged a large amount of his (uninsured) glass (tanks and green houses), and combined with the rising fuel costs pushing up shipping costs he didn't feel like putting a load more of his own (or borrowed) money into replacing all of this, so instead he closed down.
Can't say that I blame him really, especially as the planted tank hobby these days seems to be filling up with the hobby equivelent of fashion victims.
Ade