matthewlee1959
Mostly New Member
I agree about the profit motive, but see it from the opposite end. To hire the person I'm talking about would be expensive and most stores see labor as a commodity. What they don't understand is the customer loyalty they would build and the ongoing profit they would see once the customer is hooked on the hobby. (Sorry about the unintended pun.) If your fish person also was knowledgeable about small mammals profits for the store would go even higher. The opposite can also be true, my daughter and I were in a chain store and every tank had dead and dying fish. We talked after leaving and decided we might buy our tank, substrate, ornaments and other hardware, but not our fish from that store. While it was a busy day, if people who talked as if they knew something about fish couldn't maintain the tanks I don't know that I would trust what was still living.