Hi,
we are setting up a second cichlid tank, re-using an old Clear Seal 36x12x12" until they outgrow it. We're replacing the undergravel filter with an internal filter, and bought a Fluval 4 Plus online (at a good price). However, now it's arrived, we've found that it's physically too tall to fit inside the tank.
The customer service from this online shop has been dreadful - we've emailed, phoned twice, and they've not got back to us other than to phone and say 'they'll get back to us!' We're thinking of exchanging it for a 3 Plus, but need to make sure that it will fit in the tank before we do so!
Would anyone be able to do us a favour and measure the height of theirs?
If the shop continue to be unhelpful, we might try to sell the Fluval 4 Plus (if anyone is interested) and just buy one elsewhere. Does anyone have any other recommendations, or are Fluvals OK?
Jackie & Jo
we are setting up a second cichlid tank, re-using an old Clear Seal 36x12x12" until they outgrow it. We're replacing the undergravel filter with an internal filter, and bought a Fluval 4 Plus online (at a good price). However, now it's arrived, we've found that it's physically too tall to fit inside the tank.
The customer service from this online shop has been dreadful - we've emailed, phoned twice, and they've not got back to us other than to phone and say 'they'll get back to us!' We're thinking of exchanging it for a 3 Plus, but need to make sure that it will fit in the tank before we do so!
Would anyone be able to do us a favour and measure the height of theirs?
If the shop continue to be unhelpful, we might try to sell the Fluval 4 Plus (if anyone is interested) and just buy one elsewhere. Does anyone have any other recommendations, or are Fluvals OK?
Jackie & Jo