Bring the temperature down and see if that helps.
A temperature of 27C is not going to stress African Rift Lake cichlids.
I need pictures and video of the fish that are hanging out under the surface.
I see one of the fish has clamped fins and that could be water quality or external protozoan infections. Pics of the fish will help.
Gill flukes, poor water quality, or low oxygen levels will cause fish to gasp at the surface or hang around filter outlets. If it happens after a water change, then it's probably chlorine/ chloramine in the new water, combined with low oxygen levels caused by the water being under pressure in the water pipes.
Do you dechlorinate the new water before adding it to the tank?
You need to increase the GH of your water. Rift Lake cichlids need a GH above 250ppm and preferably over 300ppm for Lake Malawi fish and over 350ppm for Lake Tanganyika fish.