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I’ve done everything you’ve said and there has been no change. It’s a relatively new filter so I believe it may be something mechanical I cannot fix myself. It’s really okay - they’re going to give me a replacement. Thank you for your concern!Take off the tube and reach into impeller area with an ice pick and give the impeller a push... it should start up. Then replace tube and prime the filter with water.
Write aqua clear and explain your situation and they might send you a new oneI’m so frustrated it! I just bought it a few months ago!