Is the filter an Elite Jet Flo 100? I think that is the one that comes with these tanks - If so - you should also be aware that the 'cartridge' is a carbon and zeolite pack. You can tell if this is the case by looking in the cartridge and seeing if it has both black (carbon) and white (zeolite) pieces in it. This is all fine if you follow their instructions to the letter and replace the cartridge frequently (expensive).
The zeolite sucks out ammonia which could be a good thing - however - if you do not change the cartridge regularly the zeolite gets saturated and dumps out the excess ammonia. Zeolite can also mess up your cycle as there is not enough ammonia to form a bacteria colony - and then can cause spikes later on because the zeolite is saturated etc.
If you do have a carbon zeolite cartridge then I would remove it and put something else in the space - maybe some sponge cut to size or some floss.
Another option would be to stick it up on e-bay and get yourself an upgraded filter (which is what I did
.