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I'm doing weekly water changes but only clean the filter every 3 weeksThere is also a cartridge that contains sponge and a carbon-zeolite mixture. They say to change this every 6 weeks. The cartridge is removed by pulling the uplift tube out with the cartridge attached to the bottom (I watched the video on the biorb website)
The fact that there is so much debris from the cartridge suggests either you aren't cleaning it often enough, you have too many fish, or you are feeding them too much. And yes I did say clean it not change it. You don't actually need to change it, just swoosh it around in the water you take out during a water change - and I also see they say to do a 30% water change every 2 weeks. This is not enough. You should really change 50% a week and at the same time siphon the mess from between the rocks on the bottom, which are actually the biological filter medium.
Yes. I must have a problem if no one else has thisDo you siphon the muck from between the rocks when you do a water change?