Don't know the type of filter, but ion my experience the foam or sponge-like media can be rinsed repeatedly. The white wool pad that sits at the top of my two canisters tends to get so clogged it won't rinse out without getting completely thin or out of shape, and I replace this at every rinsing (6-7 weeks now).
The filter I changed was the carbon filter. it slides into what's described as a "bio-holster" when I change it, it has a film of green where the pump as pulled the water through it. If rinsing it will be better than changing it, I can certainly do that. I've been replacing it every 6 weeks. The guy at the LFS says I should replace it every month.
I have not touched the foam filter since I added it to the tank. It went from bright yellow to a nice dark green, and I've kept it that way.
Any chance they are adding something to the main water that wasn't being added before this started? When we are doing the same routine for months, and then suddenly fish all die from one water change, it has to have been something in the water. This could arrive via the water authority, or a reaction within the tank, or an additive you add... ?
I've done some research but haven't found out anything that might have been in the city's water. It has been very hot lately. The water from the tap was coming out at about 82 degrees F (30 C). At the high end of the "green zone" on the thermometer. I'm starting to make random guesses.
I don't suppose you have another tank, even a small one, that the pleco could go into? Obviously it is under probably severe stress if all the other fish died.
What is the GH and KH of the source water (will assume the tank is the same)?
From what I can tell from the latest water quality report in my area, the GH is an average of 100 ppm, and the KH is 24 ppm. They are not labeling them as GH or KH, but "General Hardness" and "Calcium" so I hope I've found the correct numbers.
Perhaps your test kit has expired or is no longer working. Also what type of test kit are you using.
My testing kit was several years old, so I bought a new one. It's an API Freshwater Master Test Kit. These are the latest readings from the tank:
ph = 7.6
Ammonia = 0 ppm
Nitrite = 0 ppm
Nitrate = 0 ppm.
I'll discard the older tests in favor of these. As far as I can tell, these are what I should be shooting for. In fact the pH levels have come out lower than before.
The Pleco has eaten his cucumber, and seems to be behaving normally.