Hi and welcome to the forum
Any chance of a picture and short 20 second video of the fish?
If the pictures are too big for the website, set the camera's resolution to its lowest setting and take some more. The lower resolution will make the images smaller and they should fit on this website. Check the pictures on your pc and find a couple that are clear and show the problem, and post them here. Make sure you turn the camera's resolution back up after you have taken the pics otherwise all your pictures will be small.
If the video is too big for this website, post it on YouTube and copy & paste the link here. We can view it at YouTube. If you are using a mobile phone to take the video, have the phone horizontal so the video takes up the entire screen. If you have the phone vertical, you get video in the middle and black on either side.
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The fish could have intestinal worms.
You can use Praziquantel to treat tapeworm and gill flukes. And Levamisole to treat thread/ round worms.
Remove carbon from filters before treatment and increase aeration/ surface turbulence to maximise oxygen levels in the water.
You treat the fish once a week for 3-4 weeks. The first treatment will kill any worms in the fish. The second and third treatments kill any baby worms that hatch from eggs inside the fish's digestive tract.
You do a 75% water change and complete gravel clean 24-48 hours after treatment. Clean the filter 24 hours after treatment too.
Treat every fish tank in the house at the same time.
Do not use the 2 medications together. If you want to treat both medications in a short space of time, use Praziquantel on day one. Do a 75% water change and gravel clean the substrate on day 2 & 3. Treat the tank with Levamisole on day 4 and do a 75% water change and gravel clean on day 5, 6 & 7 and then start with Praziquantel again on day 8.
The water changes will remove most of the medication so you don't overdose the fish. The gravel cleaning will suck out any worms and eggs that have been expelled by the fish. Repeating the treatment for 3-4 doses at weekly intervals will kill any worms that hatch from eggs. At the end of the treatment you will have healthier fish.
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To work out the volume of water in the tank:
measure length x width x height in cm.
divide by 1000.
= volume in litres.
When you measure the height, measure from the top of the substrate to the top of the water level.
There is a calculator/ converter in the "How To Tips" at the top of this page that will let you convert litres to gallons if you need it.