Tetratec Ex Filter Warranty

[Haych]

My tetratec ex1200 priming button got jammed inside the filter head, but luckily I had a replacement head so have changed this.

But as it was still in warranty I have reported this to tetra UK and they say it needs a new filter head. Filled in the form etc and that's it. I have heard nothing back, no email confirming it's been processed - so I wondered if I didn't finish the form properly and havejust completed another, yet was all the same.

I can't get a contact number for them, an error message came up. It's all had to be done online. The filter was only bought in October!

Has anyone had any experience with waiting for a reply or replacement from Tetra UK? are they any good?

 

[minxfishy]

I personally havent dealt with them, but everything Ive read, say they are very good at customer service, usually people ring up, tell them the problem and they happily send out either a new filter or replacement parts quickly, I know there number is on this forum somewhere, try a search.

Luckily you had a replacement head eh?

 

[minxfishy]

Found this number for TT (UK) hope it works, try them Monday morning

08700 55 4031

 

[Haych]

yes, very lucky! and thank you for the number, for some reason their website always comes up with an error message!