We really need pictures and if possible video of the fish to identify diseases. Without pictures it's like going to the doctors and saying "Doc, I have a sore on my leg". The doctor says "Can I have a look at the sore?" and you say No. How is the doctor meant to identify the issue if they can't see it?
Fish rubbing on objects can have an external protozoan infection (white spot, velvet, Costia, Chilodonella, Trichodina). Or they can be in poor water quality, or are being exposed to harmful irritating chemicals.
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BASIC FIRST AID FOR FISH
Test the water for ammonia, nitrite, nitrate and pH. Post the results (in numbers) here.
Wipe the inside of the glass down with a clean fish sponge. This removes the biofilm on the glass and the biofilm will contain lots of harmful bacteria, fungus, protozoans and various other microscopic life forms.
Do a 75% water change and gravel clean the substrate every day for a week or until the problem is identified. The water changes and gravel cleaning will reduce the number of disease organisms in the water and provide a cleaner environment for the fish to recover in. It also removes a lot of the gunk and this means any medication can work on treating the fish instead of being wasted killing the pathogens in the gunk.
Make sure any new water is free of chlorine/ chloramine before it is added to the tank.
Clean the filter if it hasn't been done in the last 2 weeks. However, if the filter is less than 6 weeks old, do not clean it. Wash the filter materials/ media in a bucket of tank water and re-use the media. Tip the bucket of dirty water on the garden/ lawn. Cleaning the filter means less gunk and cleaner water with fewer pathogens so any medication (if needed) will work more effectively on the fish.
Increase surface turbulence/ aeration to maximise the dissolved oxygen in the water.