Test the water for ammonia, nitrite, nitrate and post the results (in numbers) here?
What is the GH (general hardness) and pH of your water supply. This information can usually be obtained from your water supply company's website or by telephoning them. If they can't help you, take a glass full of tap water to the local pet shop and get them to test it for you. Write the results down (in numbers) when they do the tests. And ask them what the results are in (eg: ppm, dGH, or something else).
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Like Deanasue has recommended, do a 75% water change and gravel clean the substrate every day for the next couple of weeks. Make sure any new water is free of chlorine/ chloramine before it's added to the tank.
Clean the filter if it hasn't been done in the last 2 weeks. Wash filter media in a bucket of tank water and re-use it. If you have a filter that contains pads/ cartridges, wash these in a bucket of tank water and re-use them.
Feed the fish 3-5 times per day for a few weeks. Use dry, frozen (but defrosted) and live foods.
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Any chance of a picture and short 30 second video of the fish?
If the pictures are too big for the website, set the camera's resolution to its lowest setting and take some more. The lower resolution will make the images smaller and they should fit on this website. Check the pictures on your pc and find a couple that are clear and show the problem, and post them here. Make sure you turn the camera's resolution back up after you have taken the pics otherwise all your pictures will be small.
If the video is too big for this website, post it on YouTube and copy & paste the link here. We can view it at YouTube. If you are using a mobile phone to take the video, have the phone horizontal so the video takes up the entire screen. If you have the phone vertical, you get video in the middle and black on either side.