Nd Aquatics , Big Yourselves Up

[markandhisfish]

i was reaching around the back of my tank last night when i hit something sharp resulting in this little finger leakage

http/i425.photobucket.com/albums/pp336/markandhisfish/PICT2904.jpg

upon closer inspection i found this !!!

http/i425.photobucket.com/albums/pp336/markandhisfish/PICT2913.jpg

so i emailed nd aquatics who made the tank and asked what i could do to rectify it . now bearing in mind that the 2 year warranty is pretty much up ( in the next day or so) .

i recieved an email back today , and without even trying to question or quibble they have appologised and said that they are going to give me a complete new tank , to the exacts same spec that i originally ordered.

now that is what i call customer service .. well done nd !!!

 

[elisew]

What a result!! Nice one........shame you had to slice your finger to get it though

 

[markandhisfish]

yep well pleased , a little bit of leakage was a small price to pay , plus im so clumsy my hands are well and truly used to it by now

 

[markandhisfish]

just had another email , they are making my new tank and it will be delivered saturday october 9th .

 

[james_fish]

What did they say do with your original tank? Keep it?

James.

 

[markandhisfish]

good point . they didnt specify. they just said they will replace it . altho i assume they will take it away. which tbh suits me as i dont have space for 2 .

 

[shroob]

What was it on the tank that caused that 'finger leak?'

 

[markandhisfish]

at the bottom where the silicone joint is there is a piece of glass broken at the base of the tank. thats what im holding out with my finger in the second pic .

 

[minxfishy]

First of all, OUCH! But its good they didnt quibble and are replacing it

Any idea what could have caused that splinter of glass to come away like that? I assume it hasnt caused the tank to leak at all?

 

[walkers101]

yea that seems a weird one mate congrats on the bran d new tank + you will get an extra 2 year warrenty

 

[jmkgreen]

That is good to hear, Mark. Pity you had to suffer physical harm though! I have the same 4x2x2 tank from ND as you may remember.

 

[markandhisfish]

First of all, OUCH! But its good they didnt quibble and are replacing it

Any idea what could have caused that splinter of glass to come away like that? I assume it hasnt caused the tank to leak at all?

lol wasnt that bad just a little pinprick as for what could of caused it your guess is as good as mine . at 1st i thought maybe a result of a knock , but i would of expected that to be more like a chip or a crack. this is actualy like a slither of glass that you can kind of pull up like a little flap ?? maybe just a weak spot in that particular piece of glass combined with the pressure of around half a ton of water . the tank is still watertight so no worries while i wait for the replacement .

what impressed me tho was that where some firms would try and wriggle out and shift liability to you m these boys without even asking for proof of purchase etc just said sorry about that , have a new tank . in fact from cutting my finger to having a delivery date arranged was probably around 45 minutes , including taking and emailing photos

 

[markandhisfish]

<br />That is good to hear, Mark. Pity you had to suffer physical harm though! I have the same 4x2x2 tank from ND as you may remember.<br />

<br /><br /><br />

yep i remember your posts . at least you can be sure you will get good after sales care if needed

 

[bae1994]

awsome service you should get some stickers and stick them on the old tanks front might put them off from taking it

 

[markandhisfish]

lol if i had more space id keep the old 1 , but its actualy doing me a favour them taking the old 1 away . what they dont realise tho is that i have decided to take the opportunity to move the tank so as it is more on view , si i will rope him into helping me move the cabinet etc