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Deleted member 149562
Guest
Sometimes on forums like this, we come across outragious things going on and can feel powerless to do anything against it. One such incident happened back in 2008 when I ran a forum like this about cruise ships & cruising. The incident started with an email from my travel agent and took a little over a year to finally fix. I apologise in advance for the length of this story.
The email told me that a couple were on board an elderly cruise ship, Discovery, and that they were missing ports and sailing extremely slowly. Having asked the crew what the issue was, the couple had been stonewalled. These people, and the others on board, had paid upwards of 10k each for a Baltic exploration cruise. The ship was the sister of the original Love Boat built in 1971, single vessel operation that had, in previous years, been very successful.
I started tracking the ship on AIS. It was definitely not running well. I did a search of previous cruises, the slow running and missed ports seemed to be quite common. About 7 months prior to the current cruise a very well known and respected ocean liner historian had been aboard the ship and noted that as they left Manaus she had grazed a sandbar. From that point onwards she had been running on one engine. Red flags were starting to fly for me.
Next step was to check on her inspections. Looked on the MCA website, and low and behold she was only just passing her inspections...oily water in engineroom, poor state of maintenance etc. More red flags.
I contacted the company...no dice. Totally stonewalled.
By this time, after I had mentioned the engine issues on the forum, a steady stream of people joined the forum with their stories and photos of serious issues with the ship and the stonewalling from the company.
I had a friend in the MCA, gave them a call, explained the situation to see if they could shed light on it.
At this point what had started with an email snowballed into an international cat and mouse game.
For the next 6 months, the ship was operating under the scrutiny of the various countries that it visited across Scandinavia, Baltic and Mediterranean. I ended up on the BBC along with a lawyer from Which?, there were articles in all of the major UK media outlets. No-one could get anything from the company as to what was going on. I had literally hundreds of passengers, with photographic evidence all telling me how bad things were on the ship. The ship was inspected at every single port, barely passed inspection but as things stood they could not impound her...cos she passed....just scraped a pass.
The last port and where everything finally came to a head was Gibraltar. Being a British port the MCA had a chance to stop her. She was due to sail for Antarctica and the MCA could not allow that in her state. By now the flag registry, Bermuda, and Lloyds of London were involved. The nightmare finally ended when her captain bravely stood up to his bosses and refused to take the ship any further until she had been repaired.
The repairs were done, she sailed for Antarctica, did one expedition cruise and her season ended abruptly in Ushuaia. The company fired the MD who had stonewalled everyone, financial malpractice was found and the company folded. The ship was sailed back to Italy, then India for scrapping.
As a direct result of that one email, the bar was raised on vessel inspections...no more barely passing, a ship either passed fully or it failed. Cruise lines were more regulated, their ships were inspected more often and companies with specialist ships and older ships were more tightly checked in all aspects, not just the state of the ship. Cruising in Antarctica and Arctic regions tightened their rules too meaning many older vessels were banned as a direct result of this one ship and her poor maintenance that had been hidden by her owners.
Everyone who sailed on the bad cruises received full refunds via the company's winding up administrators.
The moral to this......just cos you are only one voice on a forum, if there is something that is not right or needs changing....it can be done. Takes alot of work and sleepless nights but it can be done.
The email told me that a couple were on board an elderly cruise ship, Discovery, and that they were missing ports and sailing extremely slowly. Having asked the crew what the issue was, the couple had been stonewalled. These people, and the others on board, had paid upwards of 10k each for a Baltic exploration cruise. The ship was the sister of the original Love Boat built in 1971, single vessel operation that had, in previous years, been very successful.
I started tracking the ship on AIS. It was definitely not running well. I did a search of previous cruises, the slow running and missed ports seemed to be quite common. About 7 months prior to the current cruise a very well known and respected ocean liner historian had been aboard the ship and noted that as they left Manaus she had grazed a sandbar. From that point onwards she had been running on one engine. Red flags were starting to fly for me.
Next step was to check on her inspections. Looked on the MCA website, and low and behold she was only just passing her inspections...oily water in engineroom, poor state of maintenance etc. More red flags.
I contacted the company...no dice. Totally stonewalled.
By this time, after I had mentioned the engine issues on the forum, a steady stream of people joined the forum with their stories and photos of serious issues with the ship and the stonewalling from the company.
I had a friend in the MCA, gave them a call, explained the situation to see if they could shed light on it.
At this point what had started with an email snowballed into an international cat and mouse game.
For the next 6 months, the ship was operating under the scrutiny of the various countries that it visited across Scandinavia, Baltic and Mediterranean. I ended up on the BBC along with a lawyer from Which?, there were articles in all of the major UK media outlets. No-one could get anything from the company as to what was going on. I had literally hundreds of passengers, with photographic evidence all telling me how bad things were on the ship. The ship was inspected at every single port, barely passed inspection but as things stood they could not impound her...cos she passed....just scraped a pass.
The last port and where everything finally came to a head was Gibraltar. Being a British port the MCA had a chance to stop her. She was due to sail for Antarctica and the MCA could not allow that in her state. By now the flag registry, Bermuda, and Lloyds of London were involved. The nightmare finally ended when her captain bravely stood up to his bosses and refused to take the ship any further until she had been repaired.
The repairs were done, she sailed for Antarctica, did one expedition cruise and her season ended abruptly in Ushuaia. The company fired the MD who had stonewalled everyone, financial malpractice was found and the company folded. The ship was sailed back to Italy, then India for scrapping.
As a direct result of that one email, the bar was raised on vessel inspections...no more barely passing, a ship either passed fully or it failed. Cruise lines were more regulated, their ships were inspected more often and companies with specialist ships and older ships were more tightly checked in all aspects, not just the state of the ship. Cruising in Antarctica and Arctic regions tightened their rules too meaning many older vessels were banned as a direct result of this one ship and her poor maintenance that had been hidden by her owners.
Everyone who sailed on the bad cruises received full refunds via the company's winding up administrators.
The moral to this......just cos you are only one voice on a forum, if there is something that is not right or needs changing....it can be done. Takes alot of work and sleepless nights but it can be done.