Hi and welcome to the forum
The fish in the picture has a fungal and bacterial infection.
You need to find a broad spectrum fish medication that is safe for scaleless fish (eels, loaches, catfish) and treat the tank. Triple Sulpha/ Tri Sulfer is one, but you should look around and see what is available where you live.
----------------------------
Before treating the tank, do the following.
Work out the volume of water in the tank:
measure length x width x height in cm.
divide by 1000.
= volume in litres.
When you measure the height, measure from the top of the substrate to the top of the water level.
There is a calculator/ converter in the "How To Tips" at the top of this page that will let you convert litres to gallons if you need it.
Remove carbon from the filter before treating or it will adsorb the medication and stop it working.
Wipe the inside of the glass down with a clean fish sponge. Do a 75% water change and gravel clean the substrate. Make sure any new water is free of chlorine/ chloramine before it is added to the tank.
Clean the filter if it hasn't been done in the last 2 weeks. However, if the filter is less than 6 weeks old, do not clean it.
Increase surface turbulence/ aeration when using medications because they reduce the dissolved oxygen in the water.