I almost never buy fish retail online and never in a brick and mortar store. I usually get healthy fish. However, I have not needed new fish in quite a while. I have bought a few corys for display tanks at my club auctions and from another sller at the swap meet I was selling at last Sept.
But time has caused the loss of some fish in my display tanks as well as amano shrimp. So i did an order with Live Aquaria because they had the lowest price for amanos and i wanted 100. I settled for 56. I also bought 6 small redline barbs, 6 harlequin and 4 espei rasboras at a small size. I spent $207.
Fed Ex was not able to return tracking info, but I was preparing for the arrivals and I caould see the driveway from the window. i actually heard the FedEx truck coming up the driveway and I headed to my front door, I is quite cold here and I put on a hoodie. I expected to meet the delivery guy with the box at the door. Instead he had already put the box down near the entrance. I had the box inside with 30 seconds of when he put it down, the box was quite cold.
When I opened the box the heat pack was barely warm not hot. The bags were very cold and i managed to take the temp of one as i was madly putting the fish into tanks or buckets. The water was about 58F. S I was lucky with the fish they were all alive though not looking real happy. There are 13 DOA amano shrimp and I have the rest in a bucket with floating plants to make sure there are no more deaths. I cannot spot the espei which were very tiny but the harlies and red lines seem OK so far.
Trying to contact Live Aquaria is difficult. I do not own a smart phone and do not text. After being on hold for 15 minutes i got a recording telling me to state the issue and to provide a phone number that can receive texts.
I just kept calling in over and over and finally got as human being. hey are rude, unprofessional. Reseach shows that when fish are in water so cold or so hot it will kill them fairly soon, they way to rescue them is to get them back into the right temp ASAp no cclimation as that will mot likely kill them. So I put all the fish inti tanks and they seem OK, The shrimp are being watched in a bucket a bit as I need pics of the dead ones for a refund.
So if you are considering buying fish/inverts from Live Aquaria I would tell you, Caveat Emptor.
Here is the thing. Almost any of the fish I breed and sell go for more than the price of my entire order. The money here is not imortant to me. What matters is these folks do not deserve their reputation and I would not take free fish from them let alone every buy from them again. Since they bought out DrsFosterSmith (I shopped there a lot) I have shopped for some hard goods with Live Aquaria. I think I need to stop that as well.