Damaged 36x18hx12d Inch Tank

[klein]

Has anyone had dealings with ‘Clear Seal’ aquarium manufacturers in Birmingham?

I’m currently trying to have a 36x18x12inch ‘Clear Seal’ tank repaired/replaced by them under warranty. The tank is just under 5 years old on a 5 year warranty.

The glass bracer bar which runs from front to back in the center of the tank has detached itself where it used to be siliconed to the front of the tank. As a result the tank now bows slightly between the front and back panes of glass

They will not respond to my letters or return my calls but just keep saying when I call them...

....... ‘Our 5 year warranty only covers leaking tanks’.....and ....... someone will call you tommorrow’.....

They never do and I informed them last (Monday 23rd October) by phone and letter. I then called every day last week to ask why no one had returned my call (as they promised) and then recieved no reply!

I’m worried that if left the tank will indeed leak.

Their apparent lack of customer service has left me very dissapointed with the company.

Has anyone else had any similar problems with them or does anyone indeed have the Managing directors contact details? I rather feel it my responsibility to point out to him how useless his customer servvvice department is and that at present I am unable to recommned ‘Clear Seal’ tanks to anyone of you.

Replies greatfully received

John
West Sussex

 

[WILDER]

Bump.

 

[BigIan]

surely there is some sort of fall back for this do you have a copy of the warrenty???

also if your worried about the tank, empty it (house the fish some wherte they can stay for a couple of days)

hopefully when you empty it the glass should go back into place, then use some aquarium silicone to glue the strengthening bar back into place, this will obviously incvalidate the warrenty, but it will mean that you don`t have to come home from work to find dead fish and a wet floor

 

[Cheffi]

As it's just under the end of a five year warranty I'd do what BigIan said. Maybe the customer service is right and the fact that the silicone has gone on the brace it is not covered. Five years is a very good warranty I haven't got that on my AquaOne.

 

[themissingelf]

Yeah, I agree - just silicon it.

 

[Torrean]

don't silicone it yet. Find a toll number for them. Not a 1800. Pay for the call and ask to speak with the vice president of customer service or equivalent. If you can only get to his/her secretary tell her your story politely and tell her what you are thinking about doing about it.

Don't procrastinate about this because that bowing glass could easily burst and you'd have quite a mess.

Siliconing the thing should work IMHO

 

[Torrean]

sorry triple post...how'd that happen?

 

[Torrean]

sorry

 

[klein]

Some useful advice

I have prepared a suitably 'stiff' letter and await their reply.

I will let you know of the outcome (assuming they reply at all).

PS Windsor Aquatics kindly offered similar useful advice.

John