FallenPepper
Fish Crazy
What kind of fish do you normally buy? Anything you would like to see in a store just looking for general ideas for my initial stock that I might not have thought about yet.
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You lose customer when you’re not honest and rude just like my story, One day i’m bored of my old LFS (they are being honest with me and dont sell fish if you dont have proper tank) next to house so I went to another LFS, the first question they asked is “which fish do you have at home” i answered platy and swordtail and they answered very rudely “those are trash, just put them in the sewer” and that time they lost customer.So is this a real thing or just a fantasy?
ie: you are going to buy a pet shop and want help setting it up, or you are asking what we would do if we wanted to set one up?
Find out if there are any other pet shops within 10km (6 miles) of where you want your shop. If there are other pet shops in the area, see what they carry and find something else.
ie: there is another pet shop 5km down the road and it has lots of cichlids but no marine fish. You carry marine fish and common freshwater fishes so you don't compete directly with them.
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You need to carry bread and butter stock. This is the common fish that sell readily because people know what they are. eg: neons, guppies, platies, Corydoras, angelfish.
The bread and butter stock is what you sell most of.
If you have space and money (you won't have much money spare for the first few years), you can carry some of the more common dwarf cichlids and maybe some marine fish.
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Be honest with customers.
Hire good staff.
Don't carry tiny tanks or small fish bowls.
Don't sell things to people if they don't need it. eg: someone has ammonia problems, tell them to do big daily water changes, reduce feeding and add some liquid bacterial supplements. Don't sell them medications for poor water quality.
Don't sell sick fish.
Remove dead fish from tanks as soon as you see them and check the tanks several times a day for bodies.
Keep a dead fish diary. Put the date, tank number, species that died and quantity that died. (eg: 30 January 2020, tank 29, 3 male guppies). You write down every dead fish in this diary and you can use it to monitor which tanks are healthy and which ones are having problems.
Write up a fact sheet on the filter cycle and put a copy in every tank you sell to new fish keepers.
Learn about fish diseases because you will have sick fish every time new fish come in.
Do carry good quality reliable brands with a good warranty. You don't have to carry the most expensive filters, pumps and heaters, but you want good quality that last so customers don't keep returning them.
Good honest staff that try to do what's best for the fish and customer, will keep customers coming back and keep you in business. If you have staff that are rude to customers or sell them stuff they don't need, you tend to lose customers.