I still need pictures and video, as well as the other questions about filters and feeding.
You can either buy a test kit from a pet shop or online and test the water yourself. Or you can take a glass full of tank water into a pet shop and ask them to test it for you. Write the results down in numbers when they do the tests. If they say the water is fine, ask them for numbers.
Don't add fish to a tank that has a sick fish in. You just add to the problems.
It is better to change part of the water every week rather than all of it every few weeks. A 50-75% water change each week is sufficient for most aquariums. You can get a gravel cleaner from any pet shop or online, or make one and use it to clean the gravel while draining some water out. Once you have drained 50-75% of the water out of the aquarium, you stop cleaning and refill the tank with dechlorinated water.
The following link has a picture of a basic model gravel cleaner about half way down the page.
Aquarium cleaning should take 30 minutes every two weeks. Learn how the professionals do it in 18 easy steps.
www.about-goldfish.com
You can make a gravel cleaner from a 1, 1.5 or 2 litre plastic drink bottle and a length of garden hose or clear plastic hose. A 1 litre bottle would be heaps for your tank.
Get a plastic drink bottle like a Coca Cola bottle and cut the bottom off it. Throw the bottom bit in the recycling.
Remove the lid and plastic ring from the top and throw those in the recycling too.
Stick a garden hose in the top of the bottle and run the hose out the door or into a bucket, and that is a gravel cleaner. Check YouTube for how to use a gravel cleaner or ask a local pet shop to demonstrate one for you.