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I put the bag in the tank and will only put the fish in the tank when the temperature is the same usually 20 minutes, I don't add water slowly just get the temp right and add them like I have done with all the fish for years with no problem my ph is 6.8 the shop is 7 so should make no difference...

this is what we have said (me and fish shop man) that whatever it is the others have been introduced slowly and are used to it, i purchased a new nitrate test kit and teh fish man tested it at the shop with his and came to the same level as me around 40 which is the level it has always been, i...

Thanks for getting back to me, i am using a proper master test kit and even the fish shop who is trying to help me solve this has tested the water and says it's fine, there is no ammonia at all in the water its clear, i have mainly pairs of fish although i have 8 cardinals and 6 tetra's, i am...

Has anyone had this problem before ?? Tank is 280L with 2 tetrajet 1200 filters and is 5 years old, well maintained regular changes etc, water tests as it has for the last 5 years with no nitrite and approx 35/40 nitrate and run at 80/81 degrees i also have a UV filter, all clean and nice - a...